At IDA we continuously seek to improve our member service and one way of doing just that is to put into system any potential complaints in regards to our products and services.
Apart from gaining insights into the satisfaction rate of our members, the main purpose is to improve our services and learn from eventual mistakes and misunderstandings.
Since 2004, we have had a joint administrative system for processing complaints which ensures:
IDA wants openness around complaints and that is why we make the note describing all incoming and processed complaints in anonymous form open and accessible.
You can read the note by clicking the link further below.
The complaints are gathered under headlines and are described by the following categories:
If you wish to submit a complaint, please write an e-mail to firstname.lastname@example.org
You can also write us at email@example.com if you are unsatisfied with an online purchase of a service at IDA – being for example access to an event or a product/service – in accordance with EU regulations regarding consumer protection and complaint procedures.
You can read more at EU’s website about Online Dispute Resolution and learn about your rights and possibilities when submitting a complaint about online purchases with The Danish Society of Engineers, IDA.