Since 2004, we have had a joint administrative system for processing complaints which ensures:
IDA wants openness around complaints and that is why we make the note describing all incoming and processed complaints in anonymous form open and accessible.
You can read the note by clicking the link further below.
The complaints are gathered under headlines and are described by the following categories:
You can also write us at firstname.lastname@example.org if you are unsatisfied with an online purchase of a service at IDA – being for example access to an event or a product/service – in accordance with EU regulations regarding consumer protection and complaint procedures.
You can read more at EU’s website about Online Dispute Resolution and learn about your rights and possibilities when submitting a complaint about online purchases with The Danish Society of Engineers, IDA.